The challenges of enterprise information and records management have been extensively documented and discussed. Continuous improvement methodologies that Lori Ashley has helped to develop include:
Digital Preservation Capability Maturity Model© (DPCMM)
At the 2009 Managing Electronic Records (MER) Conference, Lori introduced a Digital Preservation Capability Maturity Model developed with her Cohasset colleague, Dr. Charles Dollar, to help organizations develop the means and methods to keep electronic information assets ‘alive,’ usable and trustworthy for as long as they are needed. This model, based on best practices and standards, was successfully used on a long-term digital preservation strategy project for the City of Toronto and State of Wyoming, and has been adapted for use in the public sector in the Netherlands.
ISO 15489: DIRKS and Beyond
In collaboration with a leading Australian consultant and software designer, Lori developed DIRKS and Beyond, an interactive educational program based on the tenets of the ISO 15489 standard on Records Management. The program was launched in 2009 for records and information management professionals to develop the knowhow to put the DIRKS (systems analysis) methodology to work as well as address the design and implementation of recordkeeping systems.
Assured Records Management (ARM)
In collaboration with Cohasset colleague, Dr. Marcia Zweerink, Lori was co-developer of ‘Assured Records Management (ARM),’ a quick start cross-disciplinary approach to improving controls for the retention and disposition of electronic records. One of the methodology’s most important objectives is to facilitate the examination of root causes underlying current ERM challenges in order to assess each organization’s current state of organizational and technological capabilities for controlling and managing all types of electronic content and records.
Enterprise Content and Records Management (ECRM) Process Framework
Lori contributed in 2007 as a subject matter expert to the development of a strategic framework for Enterprise Content and Records Management (ECRM). The framework identified key process areas (KPA’s), foundational components for each KPA, and described a Requirements Collaboration Process designed to proactively elicit a consensus-driven set of business and technical needs and capabilities.